The customer profile of M.R. Dairy circumvents from big corporate houses to small shopkeepers in some rural village of India. Businesses, which use milk powder as an ingredient for the manufacturing of their end products, enjoy the options and variety of the product range available at M.R. Dairy. Moreover, the quantity of stocks carried by MR Dairy at any point of time is comparable or perhaps more than any big dairy ingredient manufacturer of the country. Therefore, MR Dairy always ensures availability of volume stocks of any kind and every price range for its customers.
The company management treats every customer equally. The idea is Every customer, starting from someone who purchases one 25kg bag of SMP to some company which purchases 1 full truck load material at a time, is equally important for the company”. For the management, “Customer is King” and every effort is taken to satisfy and live up to the expectations of the customer. The company strives to achieve zero level of customer dissatisfaction be it for quality complains and grievances or other reasons such as price differences during fluctuating market conditions. Utmost care is taken to preserve and maintain relationship with customers.
Users of milk powder in the state tend to associate MR Dairys name or Mohan Deys name with quality brands of Skimmed Milk Powder. The idea is if there is some quality brand available in the market, it must be offered by one and only the retail outlet of MR Dairy. Confirming to this statement, the company is in constant search of quality sources of supply from all corners of the country and strives to introduce newer brands and establish its retail base here in West Bengal. This has resulted in developing our reputation for brand building and various manufacturers approach M.R. Dairy all the time to get associated with their respective brands.
“We Would Not Sell What We Have, We Would Sell What You Need”.